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Your 7joy account balance is managed through Nagad, Rocket and Bank Transfer — the payment rails we have configured for Bangladesh. Every deposit and withdrawal you make is recorded in your account history, and the steps to move money in or out are shown directly inside your signed-in account area.
Adding funds to your 7joy account starts from the deposit counter inside your signed-in account area. We support Nagad, Rocket and Bank Transfer as the active deposit routes for Bangladesh. Once you select a method, the account area shows you the fields and any minimum amount relevant to that route.
Log in and navigate to the banking or deposit section inside your account. The deposit counter lists every active payment route available to your account in Bangladesh.
Choose the method that matches the wallet or bank account you are using. Each method displays the specific fields and instructions you need to complete that transfer.
Type the deposit amount into the field shown. Then approve the transfer inside your Nagad or Rocket app, or complete the Bank Transfer step as your bank requires. Keep the reference number.
Once the transfer is processed, the amount appears in your account balance. If it does not appear, open your account history and check the status before contacting support.
Withdrawals at 7joy move your account balance back to the Nagad number, Rocket number or bank account linked to your profile. Open the withdrawal section inside your signed-in account. The form shows the payout methods available and the fields required.
From your signed-in account, go to the banking or withdrawal area. The page lists the payout routes currently active and shows any instructions specific to your account status.
Select Nagad, Rocket or Bank Transfer. Enter the wallet number or bank account details exactly as they appear in your registered payment profile to avoid delays.
Type the withdrawal amount, review the details on screen, then submit. A confirmation screen with a reference number appears — record this before leaving the page.
Your account history shows the current status of every withdrawal request. If the status does not update within the window shown on screen, contact support with your reference number.
Before your first withdrawal, the account area may prompt you to complete identity or ownership checks. We do not publish a fixed list of required documents here because the fields shown to you depend on the verification status already recorded on your account.
The verification fields visible inside your account are the definitive list of what we need at that stage. Do not submit documents outside those fields or ahead of the prompt.
If the form requests wallet confirmation, provide details for the Nagad, Rocket or Bank Transfer account registered in your own name. Mismatched details will pause the process.
Upload only the document type the form names. The account area shows the accepted formats and any size limits. After uploading, the status field updates to reflect receipt.
Your account profile shows the current verification status. When all prompted steps are marked complete, your banking routes update accordingly. Contact support if a step stays pending without explanation.
The payment methods below are the routes we have configured for Bangladesh accounts on 7joy. Each one appears inside your account deposit and withdrawal screens with its own set of fields and instructions.
Nagad is a mobile financial service widely used across Bangladesh. Select it in the deposit or withdrawal screen, enter your registered Nagad number, and follow the confirmation steps shown.
Rocket is a Dutch-Bangla Bank mobile banking service. Choose Rocket in your account banking area, supply your registered number, and complete the transfer using the Rocket app or USSD steps shown.
Bank Transfer connects your account directly to a Bangladesh bank account in your name. The banking screen shows the account details to use; match them exactly and retain the transfer receipt for your records.
Every deposit and withdrawal you complete generates two records: one on your wallet or bank statement and one inside your 7joy account history. Keeping both makes it straightforward to confirm that a transfer was received or that a payout reached your wallet. Your account history shows a reference number, a status label and the amount for each transaction.
Every transaction in your account history carries a reference number generated at submission. Copy this from the confirmation screen or the history page and compare it with the reference your Nagad, Rocket or bank app assigns to the same transfer.
Your account history shows a status for each transaction: pending, processing, complete or declined. A status that stays on pending longer than the window shown on screen is the cue to open a support query with the reference number ready.
Signed-in account area, then transaction history or banking history — the exact label depends on the screen layout shown to your account. The history lists deposits and withdrawals in date order with amounts and statuses.
Save the confirmation screenshot from your wallet app and the reference from your 7joy account history for every transaction. These two pieces of evidence are what our support team asks for when investigating a delayed or unmatched transfer.
Your banking security on 7joy depends on a combination of account controls, wallet ownership checks and the published support route we maintain for Bangladesh.
Always access your account through the 7joy domain. Bookmark the address directly. Phishing pages that mimic the deposit screen are a known risk; confirming the domain in your browser before entering account details is the first line of defence.
We match withdrawals against the wallet or bank account verified on your profile. Transfers to unverified numbers are held pending review. Register only the Nagad, Rocket or Bank Transfer account that belongs to you to keep withdrawals moving without interruption.
Where your account profile requires identity confirmation before a withdrawal, the fields appear inside your signed-in area. Complete only those steps — do not send identity documents by email or messaging app unless the support team explicitly requests it through the published channel.
The support contact for 7joy Bangladesh is listed on the site. Use that route for any banking query — a delayed transaction, an unmatched reference or a question about your account status. Do not share account credentials with any contact not reached through the published route.
These are the questions we hear most often about depositing, withdrawing and managing the account wallet on 7joy. If your question is not covered here, the support route published on the site connects you to the team directly.
Your 7joy account supports Nagad, Rocket and Bank Transfer for deposits. Open the deposit section inside your signed-in account and select the method that matches the wallet or bank account registered in your name. The fields shown guide you through each step.
The minimum deposit amount for each payment method is shown inside the deposit screen when you select that method. We do not publish a fixed figure here because it can vary by route. Check the field instructions in your account for the current minimum.
First, open your account transaction history and check the status against the reference number from your wallet confirmation. If the status shows no record of the transfer, contact support through the published route with both the wallet reference and the amount.
Go to the withdrawal section in your signed-in account, select Nagad or Rocket, enter the wallet number registered to your profile, type the amount and submit. A confirmation reference appears on screen — save it before leaving. Monitor the status in your account history.
Withdrawals are held when the wallet number or bank details entered do not match the verified details on your account profile, or when a pending identity check is still open. Check your account verification status and complete any outstanding prompts, then resubmit or contact support.
The documents required are shown only inside your signed-in account profile, in the verification section. We do not publish a fixed document list here because requirements vary by account status. Follow the prompts visible there and upload only what the form requests.