Sports / App
7joy collects the questions we hear most often and answers them in plain, direct terms — covering account setup, deposits through Nagad, Rocket and Bank Transfer, game access across slots and live tables, and how to reach support when you need it.
This FAQ is organised around the questions that come up most at each step of using the platform — from opening an account to navigating the lobby. We have grouped answers into four practical areas: account and login, deposits and withdrawals, game categories, and support access.
The numbers here reflect structural facts about how the platform is built — not marketing figures. They give context to several FAQ answers about what you can access, in which language, and through which device. Every stat below maps to something you can verify from your account or the lobby.
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Most questions are answered before you need to contact anyone. If the FAQ does not cover your specific situation, there are direct routes to reach our team.
Open the chat icon from any page on the site. It connects you to our support team for account, login and deposit questions. Describe your issue clearly and include your registered account email so we can locate your record quickly.
Send account or verification queries to the support address shown in the Contact section of the site. Email is the right route when you need to attach a screenshot or document. Include your account username and the specific step where the issue occurred.
Use the search field at the top of this FAQ page to find answers by keyword — try terms like Nagad, login, withdrawal or lobby filter. Most account-flow questions resolve here without needing to contact the support team at all.
FAQ answers that are out of date or vague are worse than no FAQ at all. We maintain this page by reviewing it whenever a platform process changes — whether that is a deposit route, a lobby layout update or a support channel adjustment. Every answer here describes the current state of the platform as we operate it for eligible Bangladesh regions.
Every answer on this page comes directly from how the platform actually works. We do not copy answers from third-party sources or generic casino documentation. If a process changes on our side, the FAQ reflects that change.
Any FAQ answer that names a deposit or withdrawal route — Nagad, Rocket or Bank Transfer — reflects the rails currently active in the account deposit section. We do not list payment methods that are not configured and visible in your wallet.
FAQ answers about game access describe what is actually in the lobby, organised by the studios we carry: Habanero, PlayStar, Microgaming, Pragmatic Play and PG Soft. No game category is mentioned in the FAQ unless it appears in the live lobby.
Where an FAQ answer touches on access, legality or regional availability, we state that it depends on your local law and eligible region. We do not write eligibility answers that imply universal access where the situation is more specific.
Not every question belongs in a live chat queue. The FAQ handles repeatable, process-level questions immediately and without wait time. The support team handles account-specific issues that require your record to be looked up. Understanding this split helps you get answers faster — use the right channel for the question type in front of you.
The FAQ explains the Nagad, Rocket and Bank Transfer deposit steps in sequence. Use the FAQ first — it covers the standard flow you see on screen, including where to enter your mobile wallet number and how to confirm a transfer.
This requires checking your specific account transaction record. Contact support via live chat with your deposit reference number. The FAQ cannot query your account — that requires the support team with your login details.
The FAQ describes the lobby filter and how game categories — slots, live casino, crash games, table games — appear on mobile and desktop. Follow the steps there before opening a support query, as this is a navigation question rather than an account issue.
If you see a verification prompt on your account and are unsure which documents to submit, contact support by email so you can attach files directly. The FAQ covers what verification is for, but your specific document requirements are handled account-by-account by the team.
These are the four areas of the platform that generate the most FAQ questions. Each one has a dedicated section below in the questions block, but this summary tells you where to look on screen so you can navigate directly without reading every answer end to end.
At the top of the game lobby, a row of category tabs lets you switch between slots, live casino, table games and crash games. On mobile, it scrolls horizontally. Tap or click a tab to filter the visible titles — this is where to start if you are browsing by game type.
Your account wallet shows the deposit options currently active for your region. For eligible Bangladesh accounts, this includes Nagad, Rocket and Bank Transfer. Each option has its own step-by-step flow shown on screen — follow the fields and the confirmation instruction shown there.
Your account dashboard includes a transaction and session history log. If you want to check a past deposit, a game round or a withdrawal request, the record is there. This is also the first place to look before contacting support about a missing transaction.
Login credentials, contact details and notification preferences are all in the account settings page, accessible from the top-right menu. If you are locked out or cannot complete a login step, the FAQ login section covers the standard recovery path before you need to escalate to support.
These are the questions we receive most consistently from people setting up or using their account. Answers describe what you will see on screen and what to do at each step. Where a question involves eligibility or regional access, we note that availability depends on local law and the eligible regions we serve.
Open the deposit screen from your account wallet. Select Nagad or Rocket from the listed options. Enter the mobile number linked to your wallet and the amount, then follow the confirmation step shown on screen. The transaction reference appears in your account history once the transfer is processed.
Withdrawal requests may trigger a verification step depending on your account status and the amount involved. The prompt on screen tells you which documents or confirmation steps are required. Complete the steps shown there. For document submission, use email support so you can attach files directly to your query.
On the main lobby page, tap or click the Live Casino tab in the filter row at the top. This filters the visible titles to live dealer tables only. On mobile, the tab row scrolls horizontally if it does not all fit on screen. Studios including Pragmatic Play and Microgaming supply live table content available through this filter.
The platform runs fully through your mobile browser. There is no app download required. The lobby, account wallet, deposit screen and game pages are all accessible from your phone's browser. The layout adapts to your screen size automatically — the lobby filter and navigation work the same way on mobile as on desktop.
On the login page, select the forgotten password option. Enter the email address registered to your account. A reset link is sent to that address. Follow the link and set a new password using the fields shown.
Bank Transfer is one of the verified deposit rails available for eligible Bangladesh accounts, alongside Nagad and Rocket. To use it, go to the deposit screen in your account wallet and select Bank Transfer. The screen shows the bank details and reference instructions you need to complete the transfer from your bank account.
Cricket is available as a sports betting category. In the lobby, navigate to the sportsbook section and look for cricket under the sports list. IPL and BPL matches appear there when scheduled and within eligible regions. Access depends on your local law and the eligible regions the platform serves — check the sportsbook tab in your account for what is currently showing.