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These terms set out how 7joy operates your account, handles your data, and defines what you can expect from us — and what we expect from you. Access to our platform depends on your local law and eligible regions, so read these terms carefully before proceeding.
Our policy applies to all registered accounts on 7joy and governs how your personal information, transaction records, and account activity are handled. Whether you access via mobile browser or desktop, the same terms apply. Account eligibility depends on your local law and the eligible regions we currently serve — if your jurisdiction restricts online gaming platforms, you are responsible for understanding that before registering. We do not make eligibility determinations on behalf of individual users; that obligation rests with you. Transactions processed through Nagad, Rocket, and Bank Transfer are recorded in your account wallet history. Those records are part of your account data and are covered by our data retention and access policies described further in this document. If a transaction appears incorrectly on your record, the process for raising that question is set out in the rights section below. We do not offer policy carve-outs for specific payment methods — the same terms apply to all supported deposit rails. Any change to these terms will be communicated via your registered account contact route before taking effect.
Not every part of your experience with 7joy falls under the same policy rules. Understanding what is and is not covered helps you know where to direct a question or concern.
Your login credentials, account settings, and identity verification steps are fully covered. Any access dispute — locked account, unrecognised login, or verification hold — falls within this policy and can be raised through our published support route.
Deposits and withdrawals made via Nagad, Rocket, or Bank Transfer are within scope. Transaction records sit in your account wallet. Payment processing itself is handled by the respective payment provider and is subject to their own terms alongside ours.
Game content supplied by studios including Pragmatic Play, PG Soft, and Habanero is governed by those studios' own content licences. Our policy covers how we present and give access to that content, not the content rules of each individual studio.
Links or integrations pointing to external services — including payment providers and identity verification tools — fall outside our direct policy scope once you leave our platform. We are not responsible for how third-party services handle your data after you interact with them directly.
Your account gives you a direct way to act on most policy rights without waiting for support. Log in and open the account settings page to review the personal details we hold on file — your registered name, contact method, and linked wallet identifiers are all visible there. If something looks wrong, the correction process starts from the same settings screen: update the field and follow the verification step shown. For questions that require our team — a data access request, a deletion enquiry, or a policy clarification — the contact route is through the support channel published on the site. When you raise a policy question via that channel, reference your registered account so our team can locate your records without back-and-forth. Transaction records, including all Nagad, Rocket, and Bank Transfer entries, are viewable inside your wallet history tab. If a record appears that you do not recognise, flag it through support with the transaction date and amount shown on your screen.
Open the wallet history tab in your signed-in account to see all transaction entries, including Nagad, Rocket, and Bank Transfer activity. Records are displayed by date and are available for the retention period stated in our data schedule.
Account details such as your contact address and linked wallet identifier can be updated in settings. Some fields require a verification step — follow the instructions shown on screen rather than contacting support first, as most corrections resolve directly.
Send policy questions — data access, retention, or deletion requests — through the published support channel on site. Include your registered account reference so we can locate your file and respond without asking for repeat information.
For account holds, access disputes, or unrecognised activity, the support team can be reached via the routes listed on the contact page. Describe the specific issue and include any relevant transaction identifiers visible in your account.
For any legal or policy concern, use the contact routes published on the 7joy site. We do not list operating hours or response commitments here because those details are kept current on the contact page itself — check there for the most accurate information before submitting a request.
The live chat route on site connects you to the support team for account and policy questions. Open it from the help icon in the navigation bar while signed in to your account.
Email contact is available for formal policy requests including data access and deletion enquiries. The published email address is listed on the contact page — use your registered account address when writing so we can match your request.
The help centre on site covers the most common policy and account questions with step-by-step answers. For questions about Nagad, Rocket, or Bank Transfer records, the wallet section of the help centre is the first place to check.
Security and data handling sit at the centre of how we manage accounts on 7joy. Every account interaction — login, transaction, and settings change — is recorded in line with our data retention schedule, which you can request a copy of through the support channel.
Account data, including transaction records for Nagad, Rocket, and Bank Transfer, is retained for the period required by our policy schedule. You can request a summary of what we hold by contacting us through the published email route with your account reference.
We use cookies to maintain your signed-in session and to understand how the lobby and account pages are used. Cookie preferences can be reviewed in your browser settings. Our cookie notice on site sets out the categories we use and how to manage them.
Your account credentials are your responsibility to keep private. If you suspect unauthorised access, change your password immediately from the account settings page and contact support via the live chat route. Do not share your login details with anyone.
When we update these terms, we notify registered accounts through the contact method on file before changes take effect. To update your notification contact, open account settings and follow the verification step shown for that field.
These are the questions we hear most often about our legal terms and your rights as an account holder.
Access to 7joy and the applicability of these terms depends on your local law and whether your region is currently eligible. If online gaming platforms are restricted under local law where you are, that restriction applies regardless of these terms. Check your local legal position before registering.
All deposit and withdrawal entries — including those made via Nagad, Rocket, and Bank Transfer — appear in the wallet history tab inside your signed-in account. Records are sorted by date. If a specific entry looks incorrect, flag it through the support channel with the date and amount shown on your screen.
Send a data access request to the support email address published on our contact page. Include your registered account reference in the message so we can locate your file. We will respond through the same contact channel used to submit the request.
Yes. Submit a deletion request via the published email support route with your account reference. Note that some data — such as transaction records required for financial compliance — may be retained for the period set in our data schedule even after an account closure request is processed.
We notify registered accounts through the contact method on file before any material change to these terms takes effect. The updated terms are also published on this page. Continuing to use your account after the effective date of a change means you have accepted the revised terms.
Policy disputes should be raised through the live chat or email support routes listed on our contact page. Describe the specific decision you are questioning and include your account reference. Our team will review the relevant account record and respond with a written explanation of the decision.