Sports / App
At 7joy, this Privacy Policy sets out exactly what information we collect when you open an account, how we use it, and what choices you have over it. Access to our platform and the protections described here depend on your local law and eligible regions.
When you register or use 7joy, we collect the information needed to run your account: your name, contact details, and the payment method you choose — whether that is Nagad, Rocket, or Bank Transfer. We also collect device and session data so the platform loads correctly on your mobile browser or desktop. This data is used only to operate your account, process transactions, and respond to support requests you raise directly with us. We do not sell your personal information to third parties. Where we share data with service partners — for example, payment processors handling your Nagad or Rocket transaction — those partners are bound by data-handling terms consistent with this policy. We retain account data for as long as your account is active and for the period required under applicable rules. If you close your account, we will retain only what is required by those obligations, then delete or anonymise the remainder. Your use of 7joy and the protections available to you under this policy depend on your local law and the eligible regions in which our platform operates.
Transaction reference data linked to your Nagad deposits is held only for account reconciliation and is not shared beyond necessary payment processing.
Rocket payment details you enter are passed to the payment processor under data-handling terms; 7joy does not store your full wallet credentials.
Bank Transfer records are kept to match deposits to your account wallet and to satisfy any record-keeping obligations that apply in your eligible region.
Not every service you reach from 7joy falls under this Privacy Policy. Understanding the boundary helps you know whose rules govern your data at each point. The four areas below clarify what sits inside and outside our policy coverage.
Creating and using your 7joy account — login, profile details, session history — is fully covered by this policy. We own and control that data environment.
Payment actions you take through our wallet interface — including Nagad, Rocket and Bank Transfer flows — are covered here, though the payment processor also applies its own terms to the transfer leg.
Content you view within the 7joy lobby, including game categories and platform notices, is covered. How you interact with that content is logged as session data under this policy.
Links or embedded services that take you away from 7joy — external sites, app stores, unaffiliated pages — are not covered. Check each third-party's own privacy terms before sharing information there.
You have concrete actions available regarding the personal data 7joy holds. You can request a copy of the information on your account at any time by contacting our support team through the published route in your account settings. If any detail is wrong — your name, contact address, or linked payment method — you can correct it directly inside the account profile section without needing to contact support first. Where a correction requires identity verification, the account screen will tell you what to upload. You can also ask us to explain how a specific piece of your data is used, and we will respond through the same support channel. If you want to close your account and request deletion of data beyond the mandatory retention period, raise that request via the support path; we will confirm the steps and timeline based on what our obligations allow. These rights apply subject to your local law and the eligible region your account is registered under.
Open your account profile to see the information we hold. Contact support if you need a full data export beyond what the account screen shows.
Edit your name, contact details or payment method in account settings. The page shows which fields you can update directly and which need verification.
Use the support contact path to ask how a specific data point is used. We respond through the same channel you use to reach us.
Submit an account closure and data deletion request via support. We confirm what is deleted, what is retained under mandatory rules, and the expected timeline.
If you have a question about how your data is handled, need to raise a correction, or want to understand a specific part of this policy, use the contact routes below. Only use the channels visibly published inside your 7joy account; we cannot confirm the legitimacy of contact routes found elsewhere.
The support form inside your signed-in account area is the primary route for all privacy questions. Describe your request clearly and include your account reference.
The live chat option, where available in your account dashboard, lets you raise a privacy or data question in real time with a support agent.
An email contact address is published in the Help section of your account. Use it for detailed written requests such as data export or account closure.
The way we manage data at 7joy is built around four operational areas: what we store, how cookies work on the platform, how your account stays secure, and how long we keep records. Each area has a specific practice, outlined below.
Account and transaction data — including records linked to Nagad, Rocket and Bank Transfer activity — is stored on secured servers. We apply access controls so only authorised processes and personnel can read it.
7joy uses cookies to keep your session active, remember your login state and measure page performance. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how the platform loads.
Your account is protected by the login credentials you set. We recommend using a strong, unique password. If you suspect unauthorised access, change your password immediately and notify us via the support form in your account.
We keep your data while your account is active and for the period required by applicable rules in your eligible region. After that, data is deleted or anonymised. Request the timeline through support if you need it in writing.
These are the questions we hear most often about how 7joy handles personal data. If your question is not here, use the support form in your signed-in account to ask us directly.
We collect your name, contact details and the information needed to verify your account. When you make a deposit using Nagad, Rocket or Bank Transfer, we also collect the transaction reference data required to match that payment to your account wallet.
We share data only with service partners who need it to operate your account — such as payment processors handling a Nagad or Rocket transaction. Those partners are bound by data-handling terms. We do not sell your personal information to unrelated third parties.
Open your account profile page; much of your stored information is visible there. For a full data export, contact support through the form in your signed-in account. We will respond through that same channel with the details of what we hold.
Yes. Most profile fields — name, contact details, linked payment method — are editable directly in your account settings. Fields that require identity verification will prompt you to upload a document. The page shows exactly what is needed before you submit the change.
After account closure we retain only what our obligations in your eligible region require. Once that period ends, the data is deleted or anonymised. Contact support if you want a written confirmation of the expected timeline for your specific account.
The protections and practices described in this policy apply to your use of 7joy, subject to your local law and the eligible regions in which our platform operates. If you have a question about how local rules affect your data rights, raise it through the account support form.