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These terms set out the rules that apply when you open an account with 7joy and use any part of the platform — from placing a bet to requesting a withdrawal via Nagad, Rocket, or Bank Transfer. Access and eligibility depend on your local law and the eligible regions we serve, so read this page before you start.
When you create an account on 7joy, you enter into an agreement with us that covers every interaction on the platform — browsing the lobby, funding your wallet, placing wagers, and requesting payouts. These terms apply in full from the moment you complete registration. We update these terms when our services change or when applicable rules require it. The version published on this page is the current one. Continued use of your account after a published change means you accept the updated terms. If you do not agree with a change, you should stop using the platform and contact our support team to close your account. Access to 7joy is subject to your local law and the regions we currently serve. We do not extend service to any person who is ineligible under the laws of their location. It is your responsibility to confirm that using the platform is permitted where you are. Nothing in these terms overrides a legal restriction that applies to you personally. Wallet activity — including deposits through Nagad, Rocket, and Bank Transfer — is governed by both these terms and the specific conditions shown in your account at the time of each transaction. Where those conditions differ, the account-level notice applies to that transaction.
Not every part of your 7joy experience falls under the same set of rules. Here is where each area sits.
Your registration, login credentials, identity verification steps, and session security all fall within these terms. You are responsible for keeping your login details secure and for any activity that takes place through your account.
Deposits and withdrawals processed through Nagad, Rocket, or Bank Transfer are covered by these terms alongside the transaction-specific conditions shown in your account wallet at the time. Always check the displayed limits and verification steps before submitting.
Game titles from our lobby studios — Habanero, PlayStar, Microgaming, Pragmatic Play, and PG Soft — are covered by these terms when accessed through your 7joy account. Content availability may vary by region and can change without prior notice.
External payment networks, mobile wallet providers, and any third-party links you reach from our platform operate under their own terms. We are not responsible for the policies or availability of those services, and these terms do not extend to them.
You have practical rights over your account data and how we handle it. These are not abstract entitlements — each one maps to a step you can take through your account or by contacting support. To review your transaction history, open the account wallet section. Every deposit and withdrawal request is logged there with its status, method, and timestamp. If you notice a record that does not match what you submitted, raise it through the support contact route before disputing it externally. You can correct personal details — including your registered name, phone number, and linked payment method — from the account settings page. Some changes require identity re-verification, and the fields that need it are marked. Follow the instructions shown rather than assuming a change takes effect immediately. If you have a question about how your data is used, or if you want to request a formal review of a policy decision that affected your account, the support contact routes on this page are the right starting point.
Your full transaction log is visible in the account wallet section. Filter by date or payment method to find a specific entry. Nagad, Rocket, and Bank Transfer entries each carry a reference you can use when raising a question.
Update your registered contact details or linked payment method from account settings. Fields requiring re-verification are flagged on screen. Follow each step shown rather than skipping ahead.
For any dispute or policy question, open a support ticket through the contact route listed below. Include your account ID and the transaction reference if your question relates to a specific wallet entry.
If a restriction has been placed on your account and you believe it was applied in error, submit a formal review request via support. Describe the issue and attach any relevant confirmation you received at the time.
These are the contact routes available for terms and account queries. Use the channel that matches your question type to get a faster response.
Open the chat widget from any page while logged in to reach the support team directly. Use this for account access questions, transaction status, and general terms queries.
Send detailed policy or account review requests to the support email address shown in your account help section. Include your account ID and a clear description of the issue.
The help section inside your account covers common terms questions, wallet steps, and verification guidance. Check there first — many policy questions are answered without needing to contact the team.
Your account security and the handling of information you share with us are not afterthoughts — they are part of how the platform operates.
Information you provide during registration and verification is used to operate your account and process transactions through Nagad, Rocket, or Bank Transfer. We do not sell your personal data to third parties. Retention periods follow the rules applicable to the regions we serve.
We use cookies to keep your session active and to remember your account preferences. You can review and manage cookie settings through your browser. Disabling cookies may affect how your account page and wallet section display.
Your account is protected by the credentials you set at registration. We recommend using a unique password and not sharing your login with anyone. If you suspect unauthorised access, change your password immediately and contact support through the route shown in your account.
To request a formal review of how your data is handled, or to ask about the retention period for your account records, contact the support team via the email route in your account help section. We respond to data queries in line with applicable regional requirements.
Answers to the questions we hear most often about how these terms work in practice.
These terms apply to anyone who opens an account on 7joy and uses any part of the platform, including the casino lobby, sports section, and wallet. Access depends on your local law and the eligible regions we serve — it is your responsibility to confirm that using the platform is permitted where you are.
We publish the updated version on this page. If you continue using your account after a change goes live, that counts as acceptance of the new terms. If you disagree with a change, stop using the platform and contact our support team to request account closure before the updated terms take effect.
Yes. Deposits and withdrawals through Nagad, Rocket, and Bank Transfer fall under these terms alongside the specific conditions shown in your account wallet at the time of each transaction. Always check the limits and verification steps displayed before you submit a transaction.
Open account settings while logged in and edit the relevant field. Some changes — such as updating your registered phone number or linked payment method — require identity re-verification. The fields that need it are marked on screen; follow each step shown to complete the update.
Open the wallet section of your account and locate the entry using the date and payment method filters. Each transaction carries a reference number. Raise the issue through the live chat or support email route shown on this page, and include that reference when you get in touch.
Yes. Send a formal data request to the support email address shown in your account help section. Include your account ID and a description of what you are asking for. We handle data requests in line with the applicable rules for the regions we serve, and we will confirm receipt and next steps by return.